Harbor Bistro
5 h
saved each week on the rota
All customer storiesRetail
Northline Retail
A three-store fashion retailer matched staffing to hourly footfall and started sharing part-time staff between nearby stores.
Team size
310 staff, 3 stores
Location
Example City and two nearby towns
-12%
labor cost on quiet weekdays
3 stores
sharing one staff pool
The challenge
Each Northline store planned its own rota and borrowed staff from the other stores by phone. Quiet weekdays were overstaffed while Saturday afternoons were always short at the tills.
What changed
- Hourly staffing curves based on last year's footfall
- Contracted hours tracked per employee across all three stores
- Staff from nearby stores offered open shifts first
Moving one person between stores used to take three calls. Now it is a tap.Jonas Weber, area manager
Results
Template figures: weekday labor cost dropped while weekend coverage improved, and the area manager can see all three stores in one view.
We run three stores with forty part-timers each. Seeing coverage against footfall finally stopped us from overstaffing on quiet Tuesdays.
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