Harbor Bistro
5 h
saved each week on the rota
All customer storiesHospitality
Bluepeak Hotels
Two hotels linked housekeeping to occupancy and moved front desk and events staff onto the same schedule.
Team size
220 staff, 2 hotels
Location
Example City and Example Lake
3
departments on one board
-40%
agency hours in peak season
The challenge
Each department at Bluepeak planned separately. On busy weekends the operations lead filled gaps with agency staff even when colleagues from another team had free hours.
What changed
- Housekeeping templates linked to forecast occupancy
- Events added as one-off shifts with their own roles
- Cross-trained staff visible to every department
We now fill gaps with our own people first.Elise Laurent, operations lead
Results
Template figures: agency hours fell during peak season and the duty manager has a single view of who is on site.
Housekeeping, front desk and banqueting used to live in three spreadsheets. Now I can move people between teams on the busy weekends in seconds.
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