Restaurants

Harbor Bistro

A two-site seafood restaurant moved its kitchen and floor rotas off a shared spreadsheet and onto one board with split shifts.

Team size

64 staff, 2 locations

Location

Example City, waterfront

5 h

saved each week on the rota

-31%

fewer last minute no-shows

The challenge

Harbor Bistro runs lunch and dinner service across two sites with a mix of full-time cooks and student servers. The rota lived in a spreadsheet that only the floor manager could edit, and every change went through a busy group chat.

What changed

Kitchen, floor and bar rotas on one board with separate colour coding
Split shifts with automatic unpaid breaks between services
Open shifts posted to both sites so staff can pick up extra hours

The team started with a copy of their usual week as a template. After two weeks, managers stopped rebuilding the rota from scratch and only adjusted the changes.

The group chat is quiet now. People check the app instead of asking me.Amara Okafor, floor manager

Results

Template figures: the floor manager saves about five hours a week, last minute no-shows dropped after reminders went live, and payroll now takes one export instead of a morning of copying.

Sunday rotas used to take me two hours of messages. Now I publish the week on Thursday and the swaps sort themselves out.

Amara Okafor, floor manager

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